We've helped businesses move off legacy phone systems and contact centers for years. With 50+ UCaaS and CCaaS vendors in our AVANT portfolio — RingCentral, Zoom, 8x8, Five9, Genesys, NICE, Talkdesk and more — we find the best fit for your use case, your team size, and your integrations. Not the biggest commission for us.
We advise, source, and manage cloud communications for businesses moving off legacy infrastructure. Every engagement starts with understanding your current setup, your pain points, and what you're actually trying to accomplish.
Replacing a PBX, on-premise phone system, or outdated hosted VoIP? We evaluate your requirements — seat count, integrations, admin complexity, mobile needs — and match you to the right UCaaS platform from across our vendor portfolio. We manage the RFP, the comparison, and the migration planning.
Vendors we represent: RingCentral, Zoom Phone, 8x8, Vonage, Dialpad, Nextiva, GoTo, Microsoft Teams Voice.
Modern contact centers aren't just about inbound call routing. AI-powered interaction analytics, omnichannel (voice, chat, email, SMS), workforce management, and CRM integration are now baseline expectations. We help you define requirements and find the right platform for your contact center complexity.
Vendors we represent: Five9, Genesys, NICE inContact, Talkdesk, Salesforce Service Cloud, Cisco Webex Contact Center, 8x8, Dialpad.
Already running Microsoft 365? Teams Phone might be the obvious answer — or it might not be. We help you evaluate Direct Routing, Operator Connect, and Teams Calling Plans to find the most cost-effective path to Teams-native calling, and manage the carrier-side integration.
Vendors: Microsoft, Operator Connect providers, direct routing SBC vendors.
Zoom, Teams, Webex, Google Meet — the right collaboration platform depends on your existing ecosystem, your clients' preferences, and your room hardware. We advise on platform selection and integration so your team isn't juggling four video apps simultaneously.
Vendors: Zoom, Microsoft Teams, Cisco Webex, Google Workspace, Poly, Logitech room systems.
Most businesses need one or both. The mistake is assuming that the vendor who does UCaaS well also does CCaaS well — they often don't. We help you evaluate them independently and avoid paying for a bundle that underdelivers on both.
Business phone, voicemail, messaging, and video for your entire workforce. The goal is replacing your legacy PBX and giving employees a modern, mobile-ready communications experience.
Inbound routing, IVR, omnichannel, AI analytics, workforce management, and CRM integration for your customer service, sales, or support operations. A different category entirely from UCaaS.
We don't start with a vendor. We start with you.
You complete one of our IQA forms — UCaaS, CCaaS, or Microsoft Teams — and our engineers review your current environment, seat count, integrations, and pain points within 24 hours.
We return a shortlist of 3–5 platforms that fit your specific requirements — not a list of every vendor we represent. We'll tell you who's strongest for your use case and why.
We manage demos, negotiate pricing, and coordinate the migration. One point of contact for everything — from contract signature through go-live and beyond.
We wrote a plain-English breakdown of what UCaaS and CCaaS actually are, when you need one vs. the other, and why most vendors won't give you a straight answer on the difference.
Read: UCaaS vs. CCaaS →
The two most confused terms in business technology — explained without the vendor spin.
Read Article →Complete a short IQA assessment and our engineers will return a curated vendor shortlist within 24 hours. No sales call required to get started.